City of Eugene - Park Ambassador
Eugene, OR 97401
At Quantum Recruiters, we focus intently on providing talent to leading companies throughout the Pacific Northwest. We are excited to partner with the City of Eugene to fill Park Ambassador positions in the Parks and Open Space Division.
As a Park Ambassador, you will build positive relationships with community members and help connect park users with the Recreation and Parks and Open Space Divisions by providing public information and encouraging park appropriate behaviors. This role does not act as a law enforcement agent but does promote the safety and security of park patrons, employees, facilities and grounds.
Candidates will not be considered without a resume and letter of interest!
Tasks may include:
- Patrols assigned area by bike and vehicle.
- Provides the public with information about park locations, history, amenities, rentals, rules and more.
- Promotes enjoyment of the parks and voluntary compliance with City of Eugene park rules.
- Reports repeat offenders and unlawful activities to Eugene Police Department.
- Works with Eugene Police Department as needed and provides accurate verbal and written information.
- Prepares written reports; ensures inclusion and accuracy of all pertinent information.
- Tracks field activities of the position.
- Monitors park areas for damage to grounds, equipment and facilities. Reports hazardous situations and maintenance needs through a maintenance management system to the appropriate staff. Provides supportive maintenance services to park operations team as needed such as garbage pick, graffiti abatement, etc.
- Provides POS and Recreation supervisors and managers with necessary information to coordinate follow up on citizen concerns.
- Monitors ongoing issues or trends related to park usage, security, customer service, etc. and provides regular information to POS supervisors and managers.
- Provides information as needed on local agencies that provide services to the homeless and other park patrons as needed.
- Provides outreach to and helps mitigate illegal campsites in parks.
- Actively supports and respects diversity in the workplace.
- Attends required trainings.
- Performs other duties as required.
- Crime prevention practices and personal safety concepts.
- How to interact safely and effectively with aggressive or challenging individuals and when to disengage.
- Computer and mobile reporting systems, or the ability to lean in a reasonable amount of time.
- Understand functions of City departments, other public service providers and local social service agencies.
- Work harmoniously and maintain effective working relationships with the public, the department, City organization and other agencies, and effectively communicate to a diverse public.
- Use courtesy, tact, and good judgement, in working with upset citizens.
- Understand and provide clear explanations of applicable park rules and regulations.
- When it is safe to do so, approach individuals engaged in rule violations; assess situation; and encourage voluntary compliance when appropriate.
- Work in a team situation.
- Communicate effectively with Central Lane Communications and members of the Eugene Police Department.
- Identify possible safety hazards and take appropriate action.
- Provide park patrons with general referral information such as local points of interest, location of park facilities, how to rent a park, park vendors, social service agency resources, etc.
- Learn about park history and resources.
- Obtain general knowledge of how to work with people with mental health and substance abuse issues.
- Work outdoors in various weather climates.
- Travel to and from various park locations efficiently and safely on a bicycle, and obey traffic laws.
- Work independently in the absence of supervision.
- Prepare legible reports that reflect accurate reporting of information.
- Utilize computer and hand-held mobile device to track activities, make service requests and write reports.
- Understand and follow verbal and written instructions.
Positions are 40 hour per week (April 1, 2018-October 31, 2018)
- Valid driver's license, or ability to obtain by date of hire; must pass driving records check and if hired, maintain a driving record that meets the City's standard.
- PASS A PHYSICAL EXAM - including drug screen
- Must be at least 18 years of age.
- High school diploma and one year experience providing public assistance in a social services, customer services, or security environment.
- Post high school education, preferred.
- Possession of, or ability to obtain within 30 days of hire CPR/AED and First Aid training certificates.
To apply for these positions, please submit a current resume and letter of interest.