City of Eugene - Seasonal Park Ambassador

Eugene, OR 97401

Posted: 03/15/2019 Industry: City of Eugene Job Number: 3151901 Pay Rate: $18.00/hr

At Quantum Recruiters we focus intently on providing talent to leading employers throughout the Pacific Northwest.  We are proud to partner with the City of Eugene, Parks and Open Space Division, to fill the Seasonal Park Ambassador position.

The Seasonal Park Ambassador promotes the safety and security of park patrons, employees, facilities, and grounds. Works independently throughout the park system to gain voluntary compliance with park codes and rules. Represents the Park Safety program at internal and external partner meetings. Builds positive relationships with community members and visitors in Eugene's parks, trails, natural areas and public spaces by providing public information to diverse populations and encouraging appropriate and law-abiding behaviors.

Examples of Duties Performed - Duties may include but are not limited to the following:

  • Seeks voluntary compliance on park rules, including working with illicit campers to follow park rules.
  • Posts notice of illegal camp cleanup and monitors sites to ensure clean up takes place.
  • Reports repeat offenders and unlawful activities to Central Lane Communications and Eugene Police Park Resource Officers.
  • Recommends park exclusions in partnership with Eugene Police Department.
  • Works with Eugene Police Department, or other security service as needed.
  • Provides the public with information about parks, trails, natural areas and public spaces in Eugene. Information includes history, activities, rules, hours and other general information.
  • Patrols assigned area on foot, by bicycle and/or by vehicle.
  • Writes daily reports and situation reports as needed.
  • Tracks field activities on mobile device such as numbers and types of park rule violations by location.
  • Makes field decisions on the need to bring emergency responders such as EPD, fire, and Cahoots to a scene.
  • Monitors areas for damage to grounds, equipment and/or facilities. Reports hazardous situations and maintenance needs through a maintenance management system to the appropriate staff.
  • Attends neighborhood and community events to promote knowledge of safety programs and use of public spaces.
  • Conducts minor clean up as needed.
  • Generates maintenance work orders for repairs, as needed.
  • Provides supervisors and managers with necessary information to coordinate follow up on citizen concerns.
  • Identifies ongoing issues or trends related to usage, safety, customer service etc.
  • Provides homeless service agency information as needed to patrons.
  • Actively supports and respects diversity in the workplace.

 

QUALIFICATIONS

Knowledge of:

  • Principals of good customer service.
  • Principals of effective communication, both orally and in writing.
  • Situational awareness.

 

Ability to:

  • Learn public space rules and regulations.
  • Spend most of the 8 hour work day traveling on bike, getting on and off to contact people. Ride long distances as well as uphill and on uneven terrain. 
  • Learn functions of City departments, other public service providers and local social service agencies, or the ability to learn in a reasonable amount of time.
  • Utilize on-line computerized reporting systems, or the ability to learn in a reasonable amount of time.
  • Learn applicable state and city laws, codes, zoning, and administrative rules and legal procedures in a reasonable period of time.
  • Work harmoniously and maintain effective working relationships with the public, the department, City organization and other agencies, and effectively communicate to a diverse public.
  • Provide excellent customer service in sometimes stressful situations and the ability to remain calm, clear, professional and positive, when explaining policies, rules and procedures, while also being able to assess possible violations, develop solutions and apply practical judgment.
  • Apply conflict resolution and communication techniques, to communicate effectively with diverse communities and the ability to adjust communication style to audiences as appropriate.
  • Learn general signs of mental illness and substance abuse and best practices for working with these populations in the capacity of a park ambassador.
  • Obtain general knowledge of how to communicate with people with mental health and substance abuse issues.
  • Exercise discretion and judgment in determining the appropriate course of action when dealing with public nuisances, group conflicts and general public interactions and determine when situations require police assistance/intervention.
  • Work in a team situation.
  • While maintaining safety, approach individuals engaged in low and high risk rule violations; assess situation; diffuse and encourage compliance when appropriate.
  • Communicate effectively with Central Lane Communications, members of the Eugene Police Department, or other security service employees.
  • Provide patrons with general referral information such as local points of interest, social service agency resources, etc.
  • Learn about public space history, resources, and activities in the area.
  • Observe possible safety hazards and take appropriate action.
  • Work outdoors in various weather situations.
  • Safely operate a bicycle and obey traffic laws.
  • Work independently in the absence of supervision.
  • Prepare legible reports that reflect accurate reporting of information.
  • Utilize computer and hand-held mobile devices to track activities, make service requests and, write objective, factual reports.
  • Understand and follow verbal and written instructions.

 

Experience and Training Guidelines - Any equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job. A typical way to obtain the knowledge and abilities would be:

Experience and Training:
High school diploma, or G.E.D. equivalent.

Four years' increasingly responsible customer service experience containing some conflict resolution experience and/or customer service experience occurring in a social service or safety and security role.

License or Certificate:
Possession of, or ability to obtain, and maintain an appropriate valid Oregon Driver's license.

Possession of, or ability to obtain within 30 days of hire CPR/AED and First Aid training certificates.

 

This position does require candidates to pass a physical exam - including drug screen.

To be considered for this position, please submit resume for review.

Quantum Recruiters is committed to Affirmative Action and values diversity in its workforce.

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