Summary:
The Accounts Receivable & Collections Specialist reports to the Accounting Supervisor and is responsible for full-cycle accounts receivable and collections activities, ensuring accurate and timely invoicing, cash application, and customer account management in accordance with established procedures.This role supports regular accounting functions, collaborates with internal teams to resolve billing or account issues, and maintains clear, professional communication with customers, managers, and employees. This position also serves as a primary contact for customer billing and payment inquiries, supporting positive and effective working relationships.
Key Responsibilities:
Manage accounts receivable using accounting software and other programs for multiple entities and customer accounts.
Create and maintain accurate customer invoices and ensure timely issuance.
Apply and reconcile customer payments, including ACH, checks, wires, and credit card transactions.
Monitor customer accounts, aging reports, and follow up on past due balances in accordance with collection policies.
Communicate with customers regarding outstanding balances, billing discrepancies, and payment arrangements in a professional and solution oriented manner.
Prepare and distribute monthly accounts receivable summary and age reports.
Maintain accurate customer account information, including credit limits and payment terms.
Collaborating with Sales, Customer Service, and Accounting to resolve billing disputes and account issues
Prepare and provide documentation related to customer audits, inquiries, or internal reviews.
Ensure imaging of accounts receivable supporting documents is timely and accurately completed; maintain organized filing systems for financial information, records, and documents.
Assist with month end close activities, including account reconciliations and reporting.
Respond to requests for accounts receivable and collections of information from internal departments and external auditors.
Perform miscellaneous administrative or office management duties as assigned.
Back-up Accounts Payable and Complete other duties as assigned.
Qualifications:
3 years’ experience with Accounts Receivable and Collections functions required.
ERP system experience required, Syteline experience a plus.
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) Strong critical thinking skills required. Excellent communication and people skills including the ability to work with all levels of an organization; ability to work as a member of a team