We are seeking a dependable and customer-focused Call Center Customer Service Representative to join our clients' team. The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to providing outstanding service to every customer. This role involves handling inbound and outbound calls, resolving customer inquiries, and maintaining accurate records in our client's system.
Answer and manage inbound/outbound calls in a professional and courteous manner
Assist customers with account questions, order inquiries, and issue resolution
Document all customer interactions accurately in the company’s CRM system
Follow call center scripts, policies, and procedures
Escalate complex issues to supervisors or other departments when necessary
Meet or exceed daily and monthly performance metrics
Maintain a positive and professional attitude at all times
High school diploma or equivalent required; associate degree preferred
2+ year of customer service or call center experience preferred
Strong communication and active listening skills
Ability to multitask and navigate computer systems efficiently
Reliable, punctual, and detail-oriented
Team player with a positive attitude