At Quantum Recruiters we focus intently on providing talent to leading employers throughout the Pacific Northwest. We are proud to partner with the City of Eugene to fill the Seasonal Park Ambassador role at the Downtown Riverfront Park.
Park Ambassadors promote the safety and security of park patrons, employees, facilities, and grounds. Works independently and in teams throughout the park system to gain voluntary compliance with park codes and rules. Builds positive relationships with community members and visitors in Eugene's parks, trails, natural areas and public spaces by providing public information to diverse populations and encouraging appropriate and law-abiding behaviors.
Examples of Duties
- Provides the public with information about the new park and nearby attractions.
- Patrols assigned area on foot, by vehicle, or bicycle.
- Seeks voluntary compliance on park rules, including addressing prohibited structures related to camping.
- Reports repeat offenders and unlawful activities to Central Lane Communications and Eugene Police Park Resource Officers.
- Works with the Eugene Police Department, or other security service as needed.
- Tracks field activities on mobile device such as numbers and types of park rule violations by location.
- Makes field decisions on the need to bring emergency responders such as EPD, fire, and other crsis response services.
- Monitors areas for damage to grounds, equipment and/or facilities. Reports hazardous situations and maintenance needs through a maintenance management system to the appropriate staff.
- Attends neighborhood and community events to promote knowledge of safety programs and use of public spaces.
- Conducts minor cleanup of garbage as needed.
- Generates maintenance work orders for repairs, as needed.
- Provides Leads, Supervisors and Managers with necessary information to coordinate follow up on citizen concerns.
- Identifies ongoing issues or trends related to usage, safety, customer service etc.
- Provides social service agency information as needed to patrons.
- Actively supports and respects diversity in the workplace.
- Attends required trainings and classes.
- Performs other duties as required.
Qualifications
Knowledge of:
- Principals of good customer service.
- Principals of effective communication, both orally and in writing.
- Situational awareness.
Ability to:
- Learn about the new park and new projects coming soon to the area.
- Learn public space rules and regulations.
- Learn functions of City departments, other public service providers and local social service agencies, or the ability to learn in a reasonable amount of time.
- Utilize on-line computerized reporting systems, or the ability to learn in a reasonable amount of time.
- Learn applicable state and city laws, codes, zoning, and administrative rules and legal procedures in a reasonable period of time.
- Work harmoniously and maintain effective working relationships with the public, the department, City organization and other agencies, and effectively communicate to a diverse public.
- Provide excellent customer service in sometimes stressful situations and the ability to remain calm, clear, professional and positive, when explaining policies, rules and procedures, while also being able to assess possible violations, develop solutions and apply practical judgement.
- Apply conflict resolution and communication techniques, to communicate effectively with diverse communities and the ability to adjust communication style to audiences as appropriate.
- Learn general signs of mental illness and substance abuse and best practices for working with these populations in the capacity of a park ambassador.
- Exercise discretion and judgement in determining the appropriate course of action when dealing with public nuisances, group conflicts and general public interactions and determine when situations require police assistance/intervention.
- Work in a team situation.
- While maintaining safety, approach individuals engaged in low and high-risk rule violations; assess situation; diffuse and encourage compliance when appropriate.
- Communicate effectively with Central Lane Communications, members of the Eugene Police Department, or other security service employees.
- Provide patrons with general referral information such as local points of interest, social service agency resources, etc.
- Learn about public space history, resources, and activities in the area.
- Observe possible safety hazards and take appropriate action.
- Work outdoors in various weather situations.
- Safely operate a bicycle and obey traffic laws.
- Work independently in the absence of supervision.
- Prepare legible reports that reflect accurate reporting of information.
- Utilize computer and hand-held mobile devices to track activities, make service requests and, write objective, factual reports.
- Understand and follow verbal and written instructions.
Experience and Training Guidelines - Any equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job. A typical way to obtain the knowledge and abilities would be:
Experience and Training
- High school diploma, or G.E.D. equivalent.
- Four years' increasingly responsible customer service experience containing some conflict resolution experience and/or customer service experience occurring in public relations, social service or a safety and security role.
License or Certificate
To be considered, please submit resume and cover letter to Quantum Recruiters. All inquiries kept strictly confidential.
Quantum Recruiters is committed to Affirmative Action and values diversity in its workforce.
