City of Eugene - Urban Camp Site Monitor

Eugene, OR 97401

Posted: 10/04/2021 Industry: City of Eugene Job Number: 1042101 Pay Rate: $21/hr

Job Description

At Quantum Recruiters we focus intently on providing talent to leading employers throughout the Pacific Northwest. We are proud to partner with the City of Eugene, Parks and Open Space Division, to fill the Urban Camp Site Monitor role.

In order to support community health during the COVID-19 pandemic, the City of Eugene has temporarily adjusted its enforcement process around prohibited camping in order to help people experiencing homelessness to stay in place and reduce the potential for infectious disease spread. These adjustments align with recommendations from the Centers for Disease Control, Oregon Health Authority, and Lane County Public Health.

The City continues to work with Lane County and partners in the community to find safe places for unhoused community members, including the newly established microsites, Safe Sleep sites, additional Rest Stops, overnight car camping sites and in existing shelters. However, it is still the case that many people experiencing homelessness are residing in Eugene’s parks, natural areas, and right of way areas for the time being.

During the pandemic, the City has developed criteria that set parameters around location of camps, safety and cleanliness, acceptable behaviors and impacts to neighbors, the environment, and city infrastructure. Further, there are locations in Eugene’s parks, natural areas, and the rights of ways that are not acceptable for camping at any scale due to unmitigable impacts on the environment, neighborhoods and the usability of parks and public infrastructure such as streets.

As a member of the Parks and Open Space Division, a Site Monitor is assigned to areas in the park system where camping is temporarily permitted. Increases voluntary compliance with the criteria, helps keep the common areas cleaner, and address issues early on that affect surroundings neighbors, businesses, or other campers. Works independently and in pairs to gain voluntary compliance with stay in place criteria and other City rules. Works closely with the Eugene Police Department and the Park Ambassador team. Makes program improvement recommendations.

Examples of Duties Performed - Duties may include but are not limited to the following:

· Explains the criteria for staying in place to those camping and other members of the public.

· Seeks voluntary compliance with criteria and park rules.

· Explains what the 72-hour posting means.

· Places 72-hour posting when needed.

· Offers social service information possible.

· Hands out any new safety, health, etc. information as needed.

· Hands out garbage bags.

· Lets campers know where to properly dispose.

· Lets campers know about the locations of needle boxes and the other facilities at the location.

· Performs clean ups of abandoned property, trash, etc.

· Keeps an eye on site capacity and overall safety.

· Keeps other staff apprised of any hazards.

· Provides general information to the public.

· Notifies the proper channels if restrooms, handwashing stations, or dumpsters are not being serviced, are broken, or not meeting the needs.

· Builds relationships with other service/support providers working in the area.

· Shares regular situational updates about what’s happening at the park, trends, needs, etc.

· Notifies the proper channels of any emergencies occurring on site.

  • Works with Eugene Police Department, or other security service as needed
  • Patrols assigned area on foot, by bicycle and/or by vehicle.
  • Writes daily reports and situation reports as needed.
  • Tracks field activities on mobile device such as numbers and types of park rule violations by location.
  • Makes field decisions on the need to bring emergency responders such as EPD, fire, and Cahoots to a scene.
  • Monitors areas for damage to grounds, equipment and/or facilities. Reports hazardous situations and maintenance needs through a maintenance management system to the appropriate staff.
  • Generates maintenance work orders for repairs, as needed.
  • Provides supervisors and managers with necessary information to coordinate follow up on citizen concerns.
  • Prepares legible reports that reflect accurate reporting of information.
  • Actively supports and respects diversity in the workplace.

QUALIFICATIONS

Knowledge of:

  • Principals of good customer service.
  • Principals of effective communication, both orally and in writing.
  • Situational awareness.

Ability to:

  • To perform the examples of duties performed
  • Learn public space rules and regulations.
  • Learn functions of City departments, other public service providers and local social service agencies, or the ability to learn in a reasonable amount of time.
  • Utilize on-line computerized reporting systems, or the ability to learn in a reasonable amount of time.
  • Learn applicable state and city laws, codes, zoning, and administrative rules and legal procedures in a reasonable period.
  • Work harmoniously and maintain effective working relationships with the public, the department, City organization and other agencies, and effectively communicate to a diverse public.
  • Provide excellent customer service in sometimes stressful situations and the ability to remain calm, clear, professional, and positive, when explaining policies, rules and procedures, while also being able to assess possible violations, develop solutions and apply practical judgment.
  • Apply conflict resolution and communication techniques, to communicate effectively with diverse communities and the ability to adjust communication style to audiences as appropriate.
  • Learn general signs of mental illness and substance abuse and best practices for working with these populations in the capacity of a park ambassador.
  • Obtain general knowledge of how to communicate with people with mental health and substance abuse issues.
  • Exercise discretion and judgment in determining the appropriate course of action when dealing with public nuisances, group conflicts and public interactions and determine when situations require police assistance/intervention.
  • Work in a team situation.
  • While maintaining safety, approach individuals engaged in low and high-risk rule violations; assess situation; diffuse and encourage compliance when appropriate.
  • Communicate effectively with Central Lane Communications, members of the Eugene Police Department, or other security service employees.
  • Learn about public space history, resources, and activities in the area.
  • Work outdoors in various weather situations.
  • Safely operate a bicycle and obey traffic laws.
  • Work independently in the absence of supervision.
  • Utilize computer and hand-held mobile devices to track activities, make service requests and, write objective, factual reports.
  • Understand and follow verbal and written instructions.

Experience and Training Guidelines - Any equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job. A typical way to obtain the knowledge and abilities would be:

Experience and Training:
High school diploma, or G.E.D. equivalent.

Four years' increasingly responsible customer service experience containing some conflict resolution experience and/or customer service experience occurring in a social service or safety and security role.

License or Certificate:
Possession of, or ability to obtain, and maintain an appropriate valid Oregon Driver's license. Possession of, or ability to obtain a DPSST certification.

Possession of, or ability to obtain within 30 days of hire CPR/AED and First Aid training certificates.

To be considered for this position, please submit resume for review.

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